ItzEazy: Effective Doorstep Delivery of End-to-end Citizen Services

CIO Vendor In today’s day and age, advancement in technology is helping make government institutions more effective, in the areas of protecting and maintaining valuable infrastructure, automating lower order tasks so that the saved time can be utilised else where and harnessing the power of technology to create more personalized and secure constituent interactions. However, this domain lacks the knowledge, manpower and infrastructure to seamlessly carry out these functions. The government sector needs a solution provider that can address these challenges with cost effective and efficient solutions. Often, solution providers follow a piecemeal approach towards client requirements rather than a holistic approach which is the need of the hour.

Propelling the wheels of automation of government and public sector space in motion is Delhi head quartered ItzEazy that has established itself as one stop solution for all kinds of citizen services. ItzEazy is one of the first companies in India to have started the doorstep delivery of citizen services. “Right from information giving, understanding of the problem, order booking, payment,logistics, status update, everything is integrated into our solution. So it’s a total peace of mind with ItzEazy. Technology and service quality is the major differentiation factor for us,” informs Himanshu KK, Founder and CEO at ItzEazy.

Some of the core services offered by the company are passport consultancy, marriage registration services, obtaining birth certificates, VISA and immigration services, PAN card, ration card and Adhaar card application and income tax return filing. The team extends its services towards providing a myriad of marriage registration services under Hindu marriage act and under Special marriage act. “We also take great effort in educating
people why marriage registration is important. In India,marriage registration has been made compulsory in order to safeguard the rights of the girls after marriage but the awareness level is very low,” adds Himanshu.

Right from information giving, understanding of the problem, order booking, payment, logistics, status update, everything is integrated into our solution. So it’s a total peace of mind with ItzEazy

Perfectly understanding the hassles citizens face in passport related services, ItzEazy assists citizens in obtaining a new passport, renewal of passport, change of name in the passport, duplicate passport under normal and tatkal application process across India. Himanshu says, “Our services are very helpful for the elderly people and semiliterate people who are not comfortable using Government’s online passport application process.” He goes on to inform us that the visa issuing process for different countries can be very confusing and the visa application rejection ratio is 40 percent. Coming to the fore, ItzEazy ensures that the applicant gets their visa.

Enthralled by their progress in this sector, ItzEazy has mapped a long path of progress ahead of itself. The team is currently working on building a voice based platform for interactions for different citizen services keeping in mind the illiterate people. Additionally, ItzEazy is developing the platform in vernacular language to cater to the larger diverse populations. Furthermore, the company envisions expanding its reach locally from 200 cities to a whopping 600 cities and globally to areas such as USA, Canada, UK and Australia.