CMS Computers: Facilitating e-Governance to Empower Citizens
With the introduction of government initiatives like the National e-Governance Plan and Digital India, the demand for better services from Citizens has become more pronounced, exhorting the government organizations to incorporate digital technologies in their operations. As a result, the government institutions are striving to optimize the delivery of their services in order to improve governance and transparency. This transformation through the adoption of Digital technologies is creating a huge opportunity for government organizations to strengthen their Governance measures and cater to India’s large population.However, digital transformation requires sweeping changes in processes and IT systems. The lack of proper modern infrastructure and interoperability frameworks acts as a deterrent for government while embarking on its digital transformation journey. They also need to be equipped with the ability to interpret and convert data into actionable insights. “The creation of a 21st century e-governance infrastructure requires re skilling of the workforce to leverage Digital Transformation. This also calls for adoption of real time information management and analytics at one end and removing last mile dependencies at the other. These varied skills require capabilities cutting across Process, Technology and People. Government institutions and private enterprises of today need an agile solution provider who can ensure fast execution with a platform and framework approach along with an ability to co-create solutions,” elaborates Anil Menon, CEO of CMS Computers.
Mumbai headquartered CMS Computers has extensive domain expertise that has positioned it as one of the leaders in designing and implementing large service delivery projects in the e-Governance domain in India. CMS Computers team focuses on extending integrated services to citizens by deploying ICT tools ensuring speed, convenience, transparency and accountability in providing various State, Central and Local Governments with an efficient, reliable, transparent, robust, safe and secure infrastructure to facilitate economic growth.
“We leverage cutting edge technologies, financial models like Public Private Partnerships, innovative capabilities and Big Open Data to help the Government create robust infrastructure and ensure safety and security, in turn, facilitating economic growth and prosperity,” explains Anil. He details how his Government team led by Satish Jorapur, Vice President and Head, e-Governance at CMS Computers, has positioned the company at the forefront of the market. A veteran in eGovernance domain, Satish amalgamates old school project management skills with new age technologies to develop innovative offerings for the sector. Leading a team of 3000 professionals comprising technocrats, business analysts, project management experts, engineers, software professionals and operations personnel, Satish has experience ranging from Sales to Delivery and Support. With an expansive team of professionals and operations spanning across major states and hundreds of locations, CMS Computers prides itself on its ability to provide services to both Urban and Rural India, ensuring last mile delivery.
Continuous Innovation
Holding a leadership position in the ICT industry, the company has achieved this feat by leveraging disruptive technologies, nurturing an innovation driven culture and building dedicated product development centres. “Our e-Governance Centre of Excellence (CoE) has the ability to create Proof of Concepts (POCs) for clients, essentially ironing out technology challenges even before deployment and also helping accelerate rollouts once the concept is established. Our Learning management also plays a crucial role in making our people tomorrow ready,” adds Satish Jorapur. Once the client is on board, the team at CMS Computers works in unison with the client’s inhouse team to understand the various requirements and pain points. The company engages in POCs allowing clients to explore options and arrive at a co-created solution stack. This approach helps in accelerating rollout and adoption.
The e-Governance solutions market has witnessed an influx of IT Services companies delivering a plethora of varied solutions. However, Anil goes on to explain how several of these entrants do not possess cross technology, multigeneration capabilities or domain skills. While some of these companies have Systems Integration capabilities, the others boast of their software capabilities or expertise in IoT. There are very few companies that have operations expertise of running Citizen Delivery. CMS Computers is one of those few organizations that have carved a niche for themselves in the IT and IoT integration space with deep expertise in communication technologies, protocols, frameworks and technology stacks, aligning technology to government’s needs.
Ensuring Customer Satisfaction with an Expansive Portfolio of Services
Incepted in 1976, the company has seen generations of technologies, helping clients and their workforce over the years. It has been designing and delivering a comprehensive suite of intelligent and robust solutions.Government and PSU Digital Transformation, Integrated Citizen
Services Delivery (CSC and Urban), Workforce Management and Biometrics, e-District Solutions, Digitization of Registration Services, Financial Inclusion Services, Smart City Citizen Solutions, Cloud Services and Migration, Analytical Applications, Application Development and Management and Operations are some of the company’s offerings.
CMS Computers has been bringing value to various industries it is working with by aligning technology to business. The company’s core services lie in the areas of e-governance services, transportation and traffic solutions, Smart Cities, energy management solutions, Smart Grid, surveillance and workforce management, broadcasting solutions as well as IT & software services. The company has Centres of Excellence around Traffic, Smart Cities, Energy Management, Software and e-Governance that works towards assisting clients in attaining accelerated benefits from the technology investments made.
Over four decades, the company has worked with enterprises as well as majority of state governments and has been involved in several large scale projects. Aware of the complications that may arise during technology implementations at an enterprise level, CMS Computers has a strong Project Management office to handle project readiness, deployment, and escalations. CMS Computers helped the Government of Karnataka in a massive Integrated Service Implementation through multiple delivery channels like Electronic Kiosks, Mobile Phone, Web and physical centres. The company seamlessly operates 140 Integrated Citizen Service Centres (ICSCs) around Bangalore that successfully deliver more than 20 Lakh transactions per month. The Bangalore One project was engineered with a myriad of technology features such as in-built load balancing and disaster recovery, digital signatures for data integrity and 128-bit SSL encryption for secure transactions, Innovative Payment Grid for timely fund transfer, electronic queue management system (EQMS) to minimize the waiting time for citizens and web-based management information system (MIS) for decision making and financial management.
Making a Positive Impact
Apart from the Bangalore One project, the team has several ongoing projects like Punjab Land Records, West Bengal IGR, Telangana RTA and CSC projects at Uttar Pradesh, Rajasthan and Andhra Pradesh where the company operationally manages citizen delivery. Revealing the future plans of the company, Anil says, “Currently, we are executing around 57 projects for the Government across e-Governance and Smart City domains. These include Karnataka Udyog Mitra, CCTNS for Rajasthan, Smart cities at Vadodara, ITMS at Vizag, Integrated Dairy Management for Aavin, Safe City initiatives for Rajasthan state, e-District for Andamans and e-Governance Services for the Tamil Nadu state, among others.”
Infusing Security In E-Governance Applications
Security is perceived as one of the most pivotal issues in e-Governance. A system of governance has to be one step ahead of the financially motivated cyber criminals. Being ISO 27001 certified for security operations as well as CMMI L5 certified for software, CMS Computers allays the security concerns with ease. “Our centres have placed great emphasis on physical and access security while the applications that we build ensure security from the ground up,” informs Anil.
Considering security as one of the top most priorities, the team pays due attention to the influx of public data that requires physical document security as well as availability through hierarchical storage management systems. The applications built have end-to-end security throughout the software lifecycle.
The team analyzes every infrastructure to find and close security loopholes in time to ensure security at every stratum. It makes use of technologies including digital signatures, encryption and patch management, to protect user IDs, passwords, bank account numbers, wallet details, and other such data being transmitted over the Internet and stored electronically.
We leverage cutting edge technologies, financial models like public private partnerships, innovative capabilities and big open data to help the government create robust infrastructure and ensure safety and security, in turn, facilitating economic growth and prosperity
CMS Computers has been bringing value to various industries it is working with by aligning technology to business. The company’s core services lie in the areas of e-governance services, transportation and traffic solutions, Smart Cities, energy management solutions, Smart Grid, surveillance and workforce management, broadcasting solutions as well as IT & software services. The company has Centres of Excellence around Traffic, Smart Cities, Energy Management, Software and e-Governance that works towards assisting clients in attaining accelerated benefits from the technology investments made.
Over four decades, the company has worked with enterprises as well as majority of state governments and has been involved in several large scale projects. Aware of the complications that may arise during technology implementations at an enterprise level, CMS Computers has a strong Project Management office to handle project readiness, deployment, and escalations. CMS Computers helped the Government of Karnataka in a massive Integrated Service Implementation through multiple delivery channels like Electronic Kiosks, Mobile Phone, Web and physical centres. The company seamlessly operates 140 Integrated Citizen Service Centres (ICSCs) around Bangalore that successfully deliver more than 20 Lakh transactions per month. The Bangalore One project was engineered with a myriad of technology features such as in-built load balancing and disaster recovery, digital signatures for data integrity and 128-bit SSL encryption for secure transactions, Innovative Payment Grid for timely fund transfer, electronic queue management system (EQMS) to minimize the waiting time for citizens and web-based management information system (MIS) for decision making and financial management.
Making a Positive Impact
Apart from the Bangalore One project, the team has several ongoing projects like Punjab Land Records, West Bengal IGR, Telangana RTA and CSC projects at Uttar Pradesh, Rajasthan and Andhra Pradesh where the company operationally manages citizen delivery. Revealing the future plans of the company, Anil says, “Currently, we are executing around 57 projects for the Government across e-Governance and Smart City domains. These include Karnataka Udyog Mitra, CCTNS for Rajasthan, Smart cities at Vadodara, ITMS at Vizag, Integrated Dairy Management for Aavin, Safe City initiatives for Rajasthan state, e-District for Andamans and e-Governance Services for the Tamil Nadu state, among others.”
Infusing Security In E-Governance Applications
Security is perceived as one of the most pivotal issues in e-Governance. A system of governance has to be one step ahead of the financially motivated cyber criminals. Being ISO 27001 certified for security operations as well as CMMI L5 certified for software, CMS Computers allays the security concerns with ease. “Our centres have placed great emphasis on physical and access security while the applications that we build ensure security from the ground up,” informs Anil.
Considering security as one of the top most priorities, the team pays due attention to the influx of public data that requires physical document security as well as availability through hierarchical storage management systems. The applications built have end-to-end security throughout the software lifecycle.
The team analyzes every infrastructure to find and close security loopholes in time to ensure security at every stratum. It makes use of technologies including digital signatures, encryption and patch management, to protect user IDs, passwords, bank account numbers, wallet details, and other such data being transmitted over the Internet and stored electronically.
